Return Information
We hope that you will be pleased with the items you select. If
you are not completely satisfied, we will gladly return any items in original
condition within 30 days of receipt.
Unfortunately, we cannot accept
any worn, washed, altered, or embroidered items.
Shipping and
processing charges are non-refundable. Return postage must be pre-paid. COD’s
on return shipments cannot be accepted. Please allow 14 days for us to receive
and process your return. You will not be charged shipping and processing for
any exchanged item(s).
If we
are not located in your neighborhood, you can send your return along with the
completed Return & Exchange form via insured prepaid US mail, FedEx or UPS
to:
Adaptive Medical Equipment & Scrubs
8701 Broadway St. Ste. 101
Pearland, TX 77584
If you
need assistance prior to returning your item(s), please call us at 281-485-8881
Monday- Friday 9:00AM- 5:00PM CST or email us anytime at ame.dawnt@gmail.com.
ALL OF
OUR PRODUCTS ARE GUARANTEED AGAINST DEFECTS IN QUALITY AND WORKMANSHIP!
EXCHANGES
If you
would like to exchange any item(s), please print and fill out our exchange form
found on our website and include this in your returning shipment. As soon as we
receive your returned item(s) we ship your exchange order right away, for free!
You must pay the shipping charge for your returning shipment and you may use
any form of transit, however, we HIGHLY recommend you use a traceable or
insured method. We are unable to issue returns/ exchanges for items that are
lost in the mail and we are not responsible for this problem.
LOST PACKING SLIP
If
you've lost your packing slip, call us at 281-485-8881 for assistance. We will
search for your order and give you the information you need to include with
your return, including your order number. Ship your return merchandise to the
address above. Don't forget to include your order number with your package! We
recommend insuring your return shipment, as we cannot give credit for items
that we do not receive.
WRONG
ITEM(S) SHIPPED OR DAMAGED IN TRANSIT
For
fastest service, call us at 281-485-8881 or e-mail us at ame.dawnt@gmail.com
with your order number, name, address and details on the item you ordered and
the item you received. If the requested item is in stock, we will ship it to
you immediately. Your credit card will be charged for the second shipment, but
you will be credited for the return once we receive it.
REFUNDS
If item
is returned in new condition within 30 days, with proof of purchase (i.e., your
packing slip) and the item(s) have not been worn, washed or embroidered, you
will receive a full refund for the cost of the product, based on your original
payment method. If you do not have a packing slip or original order number,
call us at 281-485-8881 and we will search for your order information. We
process all returns immediately upon receipt of the item(s). Depending on the
method you use to send the item(s) to us, it can take up to 14 business days
for us to receive and process your return.