Return Information

We hope that you will be pleased with the items you select. If you are not completely satisfied, we will gladly return any items in original condition within 30 days of receipt. Unfortunately, we cannot accept any worn, washed, altered, or embroidered items. Shipping and processing charges are non-refundable. Return postage must be pre-paid. COD’s on return shipments cannot be accepted. Please allow 14 days for us to receive and process your return. You will not be charged shipping and processing for any exchanged item(s).

If we are not located in your neighborhood, you can send your return along with the completed Return & Exchange form via insured prepaid US mail, FedEx or UPS to:

Adaptive Medical Equipment & Scrubs

8701 Broadway St. Ste. 101

Pearland, TX 77584

If you need assistance prior to returning your item(s), please call us at 281-485-8881 Monday- Friday 9:00AM- 5:00PM CST or email us anytime at ame.dawnt@gmail.com.

ALL OF OUR PRODUCTS ARE GUARANTEED AGAINST DEFECTS IN QUALITY AND WORKMANSHIP!

EXCHANGES

If you would like to exchange any item(s), please print and fill out our exchange form found on our website and include this in your returning shipment. As soon as we receive your returned item(s) we ship your exchange order right away, for free! You must pay the shipping charge for your returning shipment and you may use any form of transit, however, we HIGHLY recommend you use a traceable or insured method. We are unable to issue returns/ exchanges for items that are lost in the mail and we are not responsible for this problem.

LOST PACKING SLIP

If you've lost your packing slip, call us at 281-485-8881 for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the address above. Don't forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive.

WRONG ITEM(S) SHIPPED OR DAMAGED IN TRANSIT

For fastest service, call us at 281-485-8881 or e-mail us at ame.dawnt@gmail.com with your order number, name, address and details on the item you ordered and the item you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.

REFUNDS

If item is returned in new condition within 30 days, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method. If you do not have a packing slip or original order number, call us at 281-485-8881 and we will search for your order information. We process all returns immediately upon receipt of the item(s). Depending on the method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return.